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Elements and Performance Criteria

  1. Manage the provision of special freight transport services
  2. Manage and organise special international freight forwarding projects
  3. Manage and organise the forwarding of dangerous goods
  4. Monitor and track the international forwarding of special cargoes and dangerous goods
  5. Complete all required forms and documentation

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Procedures regulations and conventions applicable to the provision of special international freight transport services including those applicable to the importing exporting and transiting of goods

Procedures and Australian and international codes conventions and regulations for the international transport of dangerous goods

Special international freight transport services definition

Definitions purpose and use of Incoterms and Combiterms

Issues and solutions for the forwarding of special cargoes including classified goods perishables flowers and plants livestock artworks high value goods and heavyweight and outofgauge cargo

Issues and solutions for special forwarding projects such as international freight logistics for sporting or diplomatic events conventions and exhibitions the development of major industry facilities eg mine manufacturing plant oil or gas pipeline or refinery etc

Definition and procedurescosts for the use of various types of carnets in the provision of special international freight transport services including ATA carnets and FIAAIT carnets

Services for the consolidation and groupage of international freight

Dangerous goods definition and the regulations applicable for their carriage on the various modes of international transport available

National and international requirements for the classification and labelling of dangerous goods

Training requirements for the safe packaging labelling documentation handling and transport of dangerous goods

Requirements for dangerous goods documentation

Procedures and protocols for the provision of special international freight transport services and the organisation of the forwarding of dangerous goods

Sources of information and documentation needed when providing special international freight transport services and organising the forwarding of dangerous goods

Principles and techniques of closedloop communication in which checks are made to confirm that messages and responses being given or received are unambiguous and are correctly and clearly understood

Understanding of the principles of quality assurance and customer service standards policies and procedures as they apply in the international freight forwarding industry

Typical problems and issues that need to be resolved when providing special international freight transport services and organising the forwarding of dangerous goods and related appropriate action that can be taken

Required skills

Communicate effectively with others when providing international freight forwarding services including unambiguous closedloop communication in which checks are made to confirm that messages and responses are correctly and clearly understood particularly in situations where communication is with a person for whom English is not the native language

Read and interpret instructions procedures information and labels relevant to the management of special international freight transport services and the planning and organisation of the international forwarding of dangerous goods

Interpret and follow operational instructions and procedures and prioritise work

Complete documentation related to the provision of special international freight transport services including data entry to an information technology system

Operate information and communication technology equipment to required protocol

Work collaboratively with others when providing special international freight transport services and when organising the international transport of dangerous goods

Adapt appropriately to cultural differences including modes of behaviour and interactions with others

Promptly identify report andor rectify any identified problems and issues that may arise when providing special international freight transport services in accordance with regulatory requirements and workplace procedures

Apply risk management strategies and implement contingency plans for unanticipated situations that may occur when providing special international freight transport services and organising the international transport of dangerous goods

Monitor work activities in terms of planned schedule and transport deadlines

Apply relevant codes of practice and legislative requirements including applicable to special international freight transport services and the international transport of dangerous goods

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and appropriately apply technology information and communication systems and procedures to complete workplace tasks

Operate and adapt to differences in equipment and systems in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards where applicable

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

managing and organising special international freight transport services

managing and organising special international freight forwarding projects

managing and organising the international forwarding of dangerous and hazardous goods

monitoring and tracking the international forwarding of special cargoes and dangerous goods

completing and processing all required documentation

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

International freight forwarding includes services related to:

the importing of goods

the exporting of goods

the transiting of goods

Special freight transport services may include but are not limited to:

transport of classified goods

transport of dangerous goods

transport of perishable goods

transport of flowers and plants

transport of livestock

transport of artworks

transport of high value goods

transport of diplomatic and consular cargo

transport of human remains

transport of heavy-weight and out-of-gauge cargo

special transport projects such as the provision international freight logistics for sporting or diplomatic events, conventions and exhibitions, the development of major industry facilities (e.g. mine, manufacturing plant, oil or gas pipeline or refinery) etc.

Perishable goods may include:

meat, fish, dairy products, vegetables, fruit, chocolates and other foods requiring temperature control

animals

fresh flowers

blood and tissue samples, embryos, organ transplants and other genetic and biological material

cross-contamination and incompatible substances

Pre-transport issues in the transport of perishable goods may include:

handling and hygiene

pre-cooling of equipment

control of temperature

packaging

stacking and stowing

cross-contamination and incompatible substances

Pre-transport issues in the transport of artworks and high value goods may include:

adequacy of insurance

adequacy of packaging

adequacy of moisture control

planning for security, proper stowage and handling in transit

advice to carriers of special needs and processes for ensuring that advice is followed

planning for clearance, delivery and receival during transit and at destination

Pre-transport issues in the transport of dangerous goods may include:

adequacy of training for the personnel involved in identification, classification, packing, marking, labelling and placarding of the dangerous goods being transported

adequacy of packaging, labelling and documentation for the class of dangerous goods concerned

adequacy of special environmental considerations

adequacy of insurance for the class of dangerous goods concerned

planning for security, proper stowage and handling of dangerous goods in transit

advice to carriers of special requirements for the handling and stowage dangerous goods concerned and processes for ensuring that advice is followed

planning for clearance, delivery and receival during transit and at destination

Requirements for work may include:

Australian and international regulations and conventions relevant to special freight transport services and the transport of dangerous goods

Australian and international freight forwarding codes, conventions, protocols and procedures for special freight transport services and the transport of dangerous goods

authorities and permits relevant to special freight transport services and the transport of dangerous goods

workplace standard operating procedures

information and communications technology and related systems

global time zones and hours of operation

Parameters of special freight transport services and the transport of dangerous goods relevant to customer requirements may include:

procedures for forwarding of applicable types of special international freight and dangerous goods

type of transport modes

transport routing

in gas, liquid or solid form

various consignment methods

packaging, packing, stowage and storage options

relevant legislative requirements

required import/export documentation, labelling and requirements

transport security checks

insurance requirements

service costs

contract arrangements

payment requirements and procedures

fiduciary and legal responsibilities of either party

Modes of transport may include:

sea

air

road

rail

inland waterway

multimodal

Australian and international codes and regulations for the international transport of dangerous may include:

for sea transport: AMSA (Australian Maritime Safety Authority) Marine Orders Part 41 and IMDG Code (International Maritime Dangerous Goods Code)

for air transport: CASA (Civil Aviation Safety Authority) regulations, CASA training requirements for employees who pack, mark, label and document air cargo, and IATA (International Air Transport Authority) Dangerous Goods Regulations

for road and rail transport: ADG Code (Australian Dangerous Goods Code)

Sources of information required to perform international freight forwarding functions may include:

websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, AQIS, government agencies responsible for transport security etc.

key reference publications such as Incoterms, FIATA forms and documents, ICC publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.

Consultative processes may involve:

customers

employees, supervisors and managers

global network of international and domestic agents and suppliers

relevant regulatory authorities and institutions

other employees and supervisors

special freight transport specialists (e.g. perishable goods, dangerous goods, artworks, high value goods, heavy-weight goods etc.)

other professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communications systems may involve:

face-to-face conversation

telephone including fixed, mobile and IP phones

fax

email

electronic data transfer of information (EDI)

mail

Information/documents may include but are not limited to:

Australian and international regulations, conventions and codes of practice for the international transport of special freight and dangerous goods

summaries and definitions of Incoterms and Combiterms

customers' instructions and transport requirements

workplace standard operating procedures and policies

standard FIATA forms and documentation such as:

a Negotiable Multimodal Transport Bill of Lading (FB/L)

a Non-negotiable Multimodal Transport Waybill (FWB)

a Forwarders Certificate of Receipt (FCR)

a Forwarders Certificate of Transport (FCT)

a Forwarders Warehouse Receipt (FWR)

a Forwarders Forwarding Instructions (FFI)

a Shippers Declaration for the Transport of Dangerous Goods (SDT)

a Shippers Intermodal Weight Certification (SIWC)

an Original Bill of Lading (OB/L)

a Master Air Waybill (MAWB)

a House Bill of Lading (HBL)

a House Air Waybill (HAWB)

Multimodal Transport Bill of Lading (MTB/L)

cargo manifests

pre-advice and pre-alert documents

operations manuals, job specifications and procedures and induction documentation

competency standards and training materials

dangerous goods documentation where applicable including dangerous goods declarations

relevant Australian and international standards, criteria and certification requirements

data obtained through information and communications technology systems and oral, aural or signed communications

freight forwarder company's quality assurance and customer service standards and procedures

emergency procedures

Applicable regulations and legislation may include:

Australian and international regulations, conventions and codes of practice for the international transport of special freight and dangerous goods

Australian and international regulations and codes of practice for the handling and transport of dangerous goods, including:

Australian and International Dangerous Goods Codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

relevant regulations for the import and export of special freight and dangerous goods including customs, quarantine and bond requirements

relevant Australian and international standards and certification requirements

relevant regulations pertaining to international trading and financial transactions

relevant Australian and international transport security and safety legislation

relevant Australian and international environmental protection legislation